Front Office Assistant

Responsibilities

  • Welcome and fulfil the check-in process for guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
  • Manages incoming requests from the hotel communications systems (telephone, email, etc).

Requirements

  • SPM or higher level
  • Front Office/Concierge experience in the hotel
  • Professional communication (written/verbal)
  • A passion for delivering exceptional levels of Guest service
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service

Other Informations

Average Processing Time
14-30 Days

Industry
Hotel/Hospitality

Company Size
100 – 150 Employees

Spoken Language
English, Bahasa Malaysia

Working Hours
Monday – Saturday (alternate) or
shift required

Dress Code
Business / Uniforms (e.g. Shirts)

Benefits
1. Free Meals
2. Medical (Panel Clinic)
3. Group Insurance (PA & GHS)
4. Uniforms provided
5. Miscellaneous allowance
6. Hostel for Male staff Only

HR Department email:
hrd@hotelmaluri.com

Telephone No.
603-9287 8833 (Ext: HR Dept)

Facebook Page
facebook.com/hotelmaluri


Apply Now

  • Download Application Form above
  • Fill in all the details
  • Attached your latest photo and resume
  • Email to hrd@hotelmaluri.com